Company Name: Resigame inc
Tel:(315)621-4707
Email: support@tanstrider.shop
Business Address: RM120 516W Friendly Ave,1st Floor,Greensboro,NC 27401
Shipping & Delivery
1. Policy Overview
At Tanstrider (operated by RESIGAME INC), we are committed to getting your gear to you quickly and reliably. This Shipping & Delivery Policy explains how we process orders, our shipping methods, estimated delivery times, and our shipping fee policy.
By placing an order on this website, you agree to the terms described in this policy. If you have any questions, our customer support team is happy to help.
2. Order Processing Time
Once your payment has been confirmed, here is what happens:
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Standard processing: All orders are processed within 1–2 business days (Monday through Friday, excluding weekends and U.S. public holidays).
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Order verification: Some orders may require additional fraud screening or address verification, which can add up to 24 hours to processing time.
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Oversized items: Larger products such as tents and air mattresses may require additional handling time due to their size and packaging requirements.
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Shipping confirmation: Once your order ships, you will receive a confirmation email containing your tracking number.
Please note: During peak periods (Black Friday, Cyber Monday, holiday sales, and major promotions), processing times may extend to 3 business days. We appreciate your patience during busy seasons.
3. Shipping Methods & Carriers
We partner with trusted carriers to make sure your order arrives safely and on time. Our primary shipping partner is USPS (United States Postal Service).
| Carrier | Service Type | Shipping Fee | Coverage |
| USPS | Ground Advantage / Priority Mail | Free | Contiguous U.S. (48 states), Alaska, Hawaii, and Puerto Rico |
For each order, we select the most efficient fulfillment warehouse based on product availability and your delivery address to get your gear to you as quickly as possible.
4. Estimated Delivery Times
The delivery times below are estimates calculated from the date your order ships, not from the date you placed the order. Total wait time = processing time + transit time.
| Destination | Estimated Delivery Time | Notes |
| Contiguous U.S. (48 states) | 3–5 business days | USPS standard shipping |
| Alaska and Hawaii | 5–8 business days | Additional transit time due to location |
| Puerto Rico | 5–8 business days | Subject to USPS service availability |
Please note: The times above are estimates, not guaranteed delivery dates. Actual delivery times may vary due to factors beyond our control, including carrier delays, severe weather, and peak shopping periods.
5. Shipping Fees
🚚Free shipping on every order — no minimum purchase, no hidden fees.
We cover all shipping costs:
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All U.S. orders: Every order ships free, with no minimum purchase and no package size restrictions — including oversized items such as tents and air mattresses.
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Split shipments: If your order ships in multiple packages, we cover the shipping cost of each additional package at no charge to you.
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Returns and exchanges: Eligible returns and exchanges also ship free — we provide a prepaid return label at no cost. See our Return & Exchange Policy for details.
No hidden fees: The price you see at checkout is the price you pay — no shipping fees, no handling fees, no surprise charges.
6. Order Tracking
We want you to stay informed about your package every step of the way. Here is how to track your order:
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Shipping confirmation email: Once your order ships, we will send you an email with your tracking number and a tracking link.
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Track online: Click the link in your email, or visit the USPS website (usps.com) and enter your tracking number.
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Your account: You can also log in to your account on our website at any time to check your order status.
If you have not received a tracking email within 3–5 business days of placing your order, please check your spam folder first, and contact us if you still cannot find it.
7. Split Shipments
In some cases, your order may arrive in multiple packages — this is called a "split shipment." This may happen when:
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Items in your order are stored at different fulfillment warehouses.
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Some items are in stock while others require additional time to prepare.
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Your order includes oversized items that require separate packaging.
If your order is split into multiple shipments, please note:
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You will receive a separate tracking number for each package.
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Split shipments incur no additional charges — we cover the shipping cost of every package, including extras.
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Packages may arrive on different dates, so receiving part of your order first is completely normal.
8. Shipping Address & Order Changes
8.1 Double-Check Your Shipping Address
Please review your shipping address carefully before placing your order. Even a small typo can prevent successful delivery.
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Double-check the street number, apartment or unit number, and ZIP code.
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Make sure the recipient's name on the order matches someone at the delivery address — this helps carriers complete the delivery.
8.2 Changing Your Shipping Address
If you need to change your shipping address after placing an order:
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Before shipment: Contact us immediately at support@tanstrider.shop with your order number and the correct address. If your order has not yet shipped, we will update it for you.
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After shipment: Once a package is in transit, we are unable to change the delivery address. You may need to contact the carrier (USPS) directly to request a redirect.
8.3 Incorrect Addresses
We are not responsible for failed deliveries caused by incorrect or incomplete address information provided by the customer. If a package is returned to us due to an address error, we will contact you to arrange reshipment — at no additional shipping cost to you.
9. Shipping Delays
We do our best to deliver within the estimated timeframes, but delays can occasionally occur. Common causes include:
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Surges in order volume during promotions and holidays.
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Severe weather affecting carrier operations.
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Carrier operational delays (sorting facility backlogs, equipment issues, etc.).
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An incorrect or incomplete shipping address entered at checkout.
Tanstrider is not responsible for delays caused by third-party carriers or other factors beyond our control. However, if your order is significantly delayed, please contact us — we will do our best to help you track it down.
10. Lost or Damaged Packages
If your package is lost, arrives damaged, or shows unusual tracking activity, please follow these steps:
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Contact us within 14 days of the delivery date (or, if tracking shows delivered but you have not received the package, within 14 days of the expected delivery date) at support@tanstrider.shop.
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Provide your order number and a description of the issue.
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For damaged packages, include clear photos showing both the damaged item and its packaging.
Once we receive your report, we will work with the carrier to resolve the issue as quickly as possible. Depending on the circumstances, we may offer:
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A free replacement, shipped at our expense.
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A full refund.
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A claim filed with the carrier on your behalf.
In most cases, damaged or defective items will not need to be returned — we will assess the situation based on the photos you provide and let you know how to proceed. See our Return & Exchange Policy for details.
11. Delivery Coverage & Restrictions
We currently ship to all 50 U.S. states (including Alaska and Hawaii) and Puerto Rico.
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PO Boxes: We deliver to USPS P.O. Box addresses.
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No international shipping at this time: We currently serve customers within the United States only and do not ship to countries or regions outside the U.S. If you are located outside the U.S. and would like to purchase our products, feel free to contact us about our future international shipping plans.
Additionally, we reserve the right to decline shipment of suspicious orders or to high-risk addresses. If we are unable to ship to your location, we will notify you by email and issue a full refund for any order we cannot fulfill.
12. Contact Us
Questions about shipping, tracking, or delivery? We're here to help.
Tanstrider Customer Support
Email: support@tanstrider.shop
Phone: +1 (862) 858-2626
Website: https://tanstrider.shop/
Hours: Monday–Friday, 9:00 AM – 6:00 PM (Eastern Time)
We typically respond to all inquiries within 24 hours on business days.