Privacy Policy

1. Introduction

Tanstrider is an online store operated by RESIGAME INC. ("we," "us," or "our"). We operate the website https://tanstrider.shop/ (the "Site") and provide related products and services (collectively, the "Services"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, make a purchase, create an account, subscribe to our newsletter, or otherwise interact with us.

For the purposes of applicable data protection laws, RESIGAME INC. is the data controller of your personal information, meaning we are responsible for determining the purposes and means of processing your personal data.

By accessing or using our Site and Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our Site or Services.

This Privacy Policy applies to information collected through our Site and does not extend to any third-party websites or services you may access through links on our Site. We encourage you to review the privacy policies of any third-party websites you visit.

2. Information We Collect

We collect various types of personal information to provide and improve our Services. "Personal information" means information that identifies, relates to, describes, or can reasonably be associated with you or your household.

2.1 Information You Directly Provide

When you interact with our Site, we collect information you voluntarily provide, including:

Contact Information: Your name, email address, phone number, shipping address, and billing address.
Account Information: Your username, password (stored in hashed form), account preferences, and security questions when you create an account.
Order Information: The products you purchase, order history, transaction details, and payment confirmation.
Communications Data: Information you provide when contacting our customer service team, including the content of your messages, inquiries, reviews, and feedback.
Marketing Preferences: Your preferences regarding receipt of promotional materials and newsletters.

2.2 Information We Automatically Collect

When you visit or use our Site, we automatically collect certain technical and usage information, including:

Device Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
Usage Information: Pages visited, time spent on pages, click and scroll patterns, products viewed or added to cart, search queries, and referring URLs.
Location Information: Approximate geographic location derived from your IP address. We do not collect precise GPS location data unless you explicitly authorize it through your device settings.

2.3 Information from Payment Processors

When you make a purchase, we collect certain transaction information necessary to process your payment and fulfill your order. However, we do not store your full credit card or payment account details. Payment information is processed through our certified payment processors (such as PayPal), which handle and protect your financial data in accordance with their own privacy policies and the Payment Card Industry Data Security Standard (PCI DSS).

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

Marketing and Analytics Partners: Demographic and interest data to help us better understand customer preferences. We work with partners such as Google Analytics and Facebook (Meta) for site analytics and advertising.
Social Media Platforms: If you link your social media account or interact with our Site through social media features.
Logistics Partners: Delivery status updates and shipping confirmation details.

2.5 Inferred Information

We may infer your preferences, interests, and needs based on the information collected. For example, we may infer that you are interested in camping gear based on your browsing and purchase history.

3. How We Collect Information

We collect personal information through the following methods:

Directly from you — when you create an account, place an order, subscribe to our newsletter, fill out a form, or communicate with us.
Automatically — when you visit or interact with our Site, through cookies, web beacons, pixels, and other tracking technologies.
From third-party service providers — service providers that assist us in operating our business, such as payment processors, logistics companies, and analytics service providers.
From public sources — public information on social media platforms where you choose to interact with us.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Providing and Improving Our Services

Processing and fulfilling your orders, including payment processing, shipping, and delivery.
Managing your account and maintaining your order history.
Processing returns, exchanges, and refunds.
Providing customer support and responding to your inquiries.
Sending order confirmations, shipping notifications, and transactional communications.
Improving our website, products, and services based on your feedback and usage patterns.

4.2 Marketing and Communications

Sending promotional emails, newsletters, and special offers (only if you opt in).
Displaying targeted advertisements for products that may interest you on our Site or third-party platforms.
Customizing and personalizing your shopping experience, including product recommendations.

4.3 Security and Fraud Prevention

Verifying your identity and protecting your account.
Detecting, preventing, and investigating fraud, illegal, or malicious activities.
Protecting the security and integrity of our website, Services, and customer data.

4.4 Legal Compliance

Complying with applicable laws, regulations, and legal processes.
Responding to legitimate requests from government agencies and law enforcement.
Enforcing our Terms of Service and other applicable policies.
Protecting and defending the rights, property, and safety of ourselves, our customers, and others.

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies (collectively, "Cookies") to collect and store information about your interaction with our Site. Cookies are small text files placed on your device when you visit a website.

5.1 Types of Cookies We Use

Cookie Type	Purpose	Retention Period	Can Be Disabled?
Essential Cookies	Basic Site functionality — cart, checkout, account login	Session-based; cleared when browser is closed	No
Performance & Analytics Cookies	Understanding visitor interactions to improve Site content	Up to 13 months	Yes
Functional Cookies	Remembering preferences (language, login details)	Up to 12 months	Yes
Marketing & Advertising Cookies	Serving relevant ads on our Site and third-party platforms	Up to 13 months	Yes

5.2 Managing Your Cookie Preferences

You can control and manage Cookies through your browser settings. Most browsers allow you to refuse or delete Cookies. However, please note that disabling essential Cookies may affect the functionality of our Site, preventing you from using certain features.

Depending on your location, you may also have the right to opt out of targeted advertising. You can exercise this right through the following resources:

Digital Advertising Alliance (DAA): www.aboutads.info/choices
Network Advertising Initiative (NAI): www.networkadvertising.org/choices/
Global Privacy Control (GPC): If your browser sends a GPC opt-out preference signal, we will treat it as a request to opt out of the sale or sharing of your personal information for targeted advertising purposes. If we are able to associate the device sending the signal with your account, we will also apply the opt-out request to that account. Learn more at globalprivacycontrol.org.

Do Not Track Signals: Except for Global Privacy Control (GPC) as described above, we do not currently respond to other "Do Not Track" signals (such as browser DNT headers). We are evaluating how to best handle these signals and will update this policy if our practices change.

To exercise your privacy choices, including opting out of the sale or sharing of your personal information, please contact us at support@tanstrider.shop with the subject line "Privacy Opt-Out Request" and we will process your request promptly.

6. How We Share Your Information

We do not sell your personal information to third parties for monetary or other valuable consideration. However, under certain privacy laws (such as CCPA), the term "share" may include disclosing personal information to third parties for cross-context behavioral advertising. We may engage in such sharing, which is why we provide opt-out options as described in this Policy. We may share your personal information with select third parties in the following circumstances:

6.1 Service Providers and Vendors (Data Processors)

We share personal information with trusted service providers who perform services on our behalf, including:

Payment processors (such as PayPal) for transaction processing.
Logistics and shipping companies (such as USPS) for order fulfillment and delivery.
IT and hosting providers (such as Shopline and other cloud infrastructure providers) for website maintenance and data storage.
Customer service platforms (such as Zendesk) for managing inquiries.
Analytics and marketing partners (such as Google Analytics, Facebook/Meta Pixel) for performance analysis and marketing campaign management.

These service providers act as data processors and are contractually bound to use your personal information only for the purpose of providing services to us and to comply with applicable data protection laws.

6.2 Business and Marketing Partners (Independent Data Controllers)

We may share information with business and marketing partners to deliver targeted advertising and personalized marketing communications. These partners act as independent data controllers and use your information in accordance with their own privacy policies. You can opt out of such sharing by contacting us at support@tanstrider.shop.

6.3 Legal Disclosures

We may disclose personal information when we, in good faith, believe that disclosure is necessary to:

Comply with applicable laws, regulations, subpoenas, court orders, or legal processes.
Respond to requests from government or law enforcement agencies.
Enforce our Terms of Service and other agreements.
Protect and defend the rights, property, or safety of ourselves, our customers, employees, or others.
Investigate and prevent fraud, security breaches, or other malicious activities.

6.4 Business Transfers

If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our business, your personal information may be transferred as part of that transaction. We will notify you before your personal information is transferred to a new entity.

6.5 With Your Consent

We may share your personal information with third parties when you instruct us to do so, such as when you choose to share your purchases on social media or use third-party integration features.

7. Relationship with Our E-Commerce Platform

Our Site is powered by Shopline, our e-commerce platform provider. Shopline processes certain personal information on our behalf to enable and improve our Services. When you use our Site, your personal information may be transmitted to Shopline and its associated service providers, which may be located in countries outside your country of residence.

Shopline may use aggregated and de-identified information about your interaction with our store, along with information from other merchants using the Shopline platform, to provide and improve its services. For these purposes, Shopline is responsible for processing your personal information, including responding to your privacy rights requests.

For more information about how Shopline uses your personal information, please review the Shopline Privacy Policy and visit the Shopline Privacy Portal.

8. Third-Party Websites and Links

Our Site may contain links, social media features, and integrations to third-party websites that are not operated by us. When you click these links or use these features, third parties may collect information about you.

We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of links to third-party websites does not imply endorsement of their content or practices.

Please be aware that information you provide on public or semi-public platforms, including information shared on third-party social network platforms, may be viewable by other users without restriction.

9. Data Security

We take reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

SSL/TLS encryption for data transmitted between your browser and our servers.
Secure data storage with access controls limited to authorized personnel.
Regular security assessments and vulnerability testing.
Employee training on data protection and privacy best practices.

Please note: No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should not share your password with anyone.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:

Account Information: Retained for the duration of your account and for up to 6 months after account closure to handle any post-closure inquiries.
Order and Transaction Information: Retained for 5 to 7 years as required by applicable tax, accounting, and commercial laws.
Marketing Data: Retained until you opt out of marketing communications, after which it is deleted within 30 days.
Customer Support Records: Retained for up to 24 months to resolve any disputes and improve our services.
Device and Usage Data (non-account): Retained for up to 13 months.

When your personal information is no longer needed, we will securely delete or anonymize it so that it can no longer be used to identify you.

11. Children's Privacy

Our Site and Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the contact information below, and we will promptly delete such information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age, as those terms are defined under applicable privacy laws.

12. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may vary by applicable law and are not absolute. Below is a general overview. For detailed rights specific to your region, please refer to the California Consumer Privacy Notice below.

12.1 General Privacy Rights

Right to Access: You may request a copy of the personal information we hold about you.
Right to Delete: You may request that we delete the personal information we maintain about you, subject to certain exceptions.
Right to Correct: You may request that we correct inaccurate or incomplete personal information.
Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format and, in certain circumstances, request that we transfer it to a third party.
Right to Opt Out of Targeted Advertising: You may opt out of the sale or sharing of your personal information for targeted advertising purposes. To exercise this right, please email us at support@tanstrider.shop with the subject line "Opt-Out Request."
Right to Manage Communication Preferences: You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails. You will continue to receive transactional communications related to your account (such as order confirmations).

12.2 Exercising Your Rights

To exercise any of the rights above, please contact us using the contact information provided below, or email us directly at support@tanstrider.shop. We will respond to your request within the timeframe required by applicable law (typically within 30 days). We may need to verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf by providing written authorization.

We will not discriminate against you for exercising your privacy rights.

13. California Consumer Privacy Notice

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). We do not "sell" your personal information as defined under CCPA. However, we may "share" your personal information for cross-context behavioral advertising, which is why we provide opt-out options.

13.1 Your CCPA/CPRA Rights

Right to Know: The right to know the categories of personal information we collect, the specific pieces of personal information, the sources, the business purpose for collecting, and the categories of third parties with whom we share.
Right to Delete: The right to request deletion of your personal information.
Right to Opt Out: The right to opt out of the sale or sharing of your personal information. To exercise this right, please email us at support@tanstrider.shop with the subject line "Do Not Sell or Share My Personal Information."
Right to Limit: The right to limit the use of your sensitive personal information.
Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your privacy rights.

13.2 Categories of Personal Information We Collect

Under CCPA, we collect the following categories of personal information:

Category	Description	Source	Business Purpose	Shared With
Identifiers	Name, email, phone number, account username	Directly from you	Account management, order fulfillment, communications	Service providers (payment, logistics), marketing partners (with consent)
Customer Records	Shipping/billing address, order history, transaction details	Directly from you	Order processing, fulfillment, returns	Service providers (payment, logistics)
Commercial Information	Products purchased, browsing/cart history, purchase preferences	Directly and automatically collected	Personalization, product recommendations, marketing	Analytics and marketing partners
Internet Activity	IP address, browser type, pages visited, usage data, search queries	Automatically collected	Site improvement, analytics, security	Analytics providers, hosting providers
Geolocation	Approximate location derived from IP address	Automatically collected	Order fulfillment, fraud prevention	Service providers (logistics)
Inferences	Inferred preferences, interests, and needs	Derived from collected data	Personalization, marketing	Marketing partners (with consent)

13.3 Sensitive Personal Information

Under CPRA, "sensitive personal information" (SPI) includes categories such as: government identification numbers (e.g., SSN, driver's license), financial account information (e.g., credit/debit card numbers), precise geolocation, racial or ethnic origin, religious or philosophical beliefs, and the contents of communications. We do not knowingly collect SPI beyond what is necessary for payment processing, which is handled by our certified payment processors in compliance with PCI DSS. We do not use SPI for any purpose other than providing our Services.

If you wish to limit the use of your sensitive personal information, please contact us at support@tanstrider.shop.

13.4 Exercising Your CCPA Rights

To exercise your CCPA rights, please submit a request through the contact information below. We will verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf.

14. Automated Decision-Making and Profiling

We do not engage in automated decision-making that produces legal or similarly significant effects on you. We may use profiling for personalization and marketing recommendations — such as suggesting products based on your browsing or purchase history — but such profiling does not produce significant effects on your rights or freedoms. We do not use your personal information for fully automated credit scoring, insurance risk assessment, or any other solely automated process that could significantly affect you.

15. Complaints

If you have a complaint about how we handle your personal information, please contact us using the information below. We are committed to resolving your concerns in a timely and transparent manner.

Depending on your location, you may also have the right to appeal our decision regarding your complaint or to lodge a complaint with your local data protection authority:

California: You may file a complaint with the California Attorney General's Office at oag.ca.gov/contact.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will provide a more prominent notice (such as on our homepage or via email).

We encourage you to review this Privacy Policy periodically. Your continued use of our Site and Services following any changes constitutes your acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices — including complaints, opt-out requests, or privacy rights inquiries — please contact us:

Tanstrider (operated by RESIGAME INC.)

RM120, 516W Friendly Ave, 1st Floor, Greensboro, NC 27401, United States

Phone: +1 (862) 858-2626

Email: support@tanstrider.shop

Website: https://tanstrider.shop/

For the purposes of applicable data protection laws, RESIGAME INC. is the data controller of your personal information.