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      Return & Refund Policy

      Our promise to you
      At Tanstrider, your satisfaction is our top priority. We stand behind every product we sell. That's why we offer free returns and exchanges within 30 days of delivery, with return shipping covered by us. There are no restocking fees and no hidden conditions. If you're not completely satisfied with your purchase, we'll make it right.

      1. Overview

      We want you to love every piece of gear you buy from Tanstrider. If something isn't quite right, our return and exchange process is simple and hassle-free. Here's a quick summary of the essentials:
      • Return window: 30 days from the date your order is delivered.
      • Return shipping:Free. We cover return shipping for all eligible returns and exchanges.
      • Restocking fees: None. Ever.
      • Refund timing: Processed within 3–5 business days after we receive and inspect your return.
      • Refund method: Back to your original payment method.
      • Exchange shipping:Free We ship your replacement at no extra cost to you.

      2. Return & exchange eligibility

      To be eligible for a return or exchange, your item must meet the following conditions:
      • Timing: Your return or exchange request must be submitted within 30 days of the delivery date shown on your tracking information.
      • Condition: The item must be in new, unused, and unassembled condition, with all original tags, labels, packaging, and included accessories intact.
      • Proof of purchase: You'll need your order number, order confirmation email, or packing slip. If you can't locate it, contact us — we can look up your order using the email address or name provided at checkout.
      • Original packaging: Please return the item in its original packaging whenever possible to protect it during transit.
      Good to know: We understand you'll want to inspect your gear closely to make sure it's right for you. Reasonable inspection out of the box is perfectly acceptable. However, items that show signs of use, have been set up or assembled outdoors, or have been exposed to the elements may not qualify for a full refund.

      3. Final sale & non-returnable items

      For safety and customization reasons, the following items are not eligible for return or exchange:
      • Clearance or final sale items (clearly marked "Final Sale" at the time of purchase).
      • Gift cards and store credit.
      • Personalized, custom-engraved, or made-to-order items.
      • Items that have been used outdoors, assembled, modified, washed, or damaged by the customer after delivery.
      • Items missing original tags, packaging, or included accessories.
      If you're unsure whether your item qualifies, please contact us before sending it back and we'll be happy to confirm.

      4. How to make a return

      Returns are simple and completely free. Here's how it works:
      1. Reach out to us
      Email us at support@tanstrider.shop with your order number and the reason for your return. You can also initiate a return through your account on our website.
      1. Get your free return label
      Once your return is approved, we'll email you apre-paid shipping labelat no cost to you. Simply print it out and attach it to your package.
      1. Pack up your item
      Place the item back in its original packaging if possible. Please include a copy of your order confirmation or a note with your order number and return reason.
      1. Drop it off
      Take your package to the nearest carrier location listed on your label. You won't owe anything at drop-off — return shipping is fully covered by Tanstrider.
      1. Get your refund
      Once we receive and inspect your item, we'll process your refund within3–5 business days. You'll receive a confirmation email as soon as it's issued.
       
      Partial returns: If you ordered multiple items, you can return any individual item. Your refund will cover the returned item(s) only.

      5. How to make an exchange

      Need a different color, size, or model? Exchanges are easy and free in both directions.
      1. Request your exchangeEmail us at support@tanstrider.shop with your order number, the item you're exchanging, and what you'd like instead (color, model, or size).
      2. Get your free return labelWe'll email you a pre-paid label so you can send the original item back — at no cost to you.
      3. Send back the originalPack it up and drop it off at the carrier location indicated on your label.
      4. We ship your new item for freeOnce we receive your return, we'll send out the replacement at no extra cost. You'll receive a tracking number by email so you can follow its progress.
      Please note: If the item you'd like to exchange for is out of stock, we'll notify you and offer either a full refund or a comparable alternative. If the new item costs less, we'll refund the difference. If it costs more, you'll only pay the price difference — no additional shipping fees on either end.

      6. Refund policy

      We want refunds to be fast and transparent. Here's everything you need to know.

      6.1 When you'll get a refund

      Items that meet the eligibility criteria in Section 2 qualify for a full refund. If an item doesn't meet those criteria, we reserve the right to decline the refund and send the item back to you at no cost.

      6.2 How much you'll get back

      For eligible returns, you'll receive a full refund of the item price. We don't charge restocking fees, and since we offer free shipping on all orders, there are no shipping charges to refund. If you used a discount code, the refund will reflect the discounted amount you actually paid.

      6.3 Where your refund goes

      Refunds are issued to your original payment method:
      • Credit/debit cards: Refunds typically appear on your statement within 5–10 business days, depending on your bank's processing time.
      • PayPal: Refunds are available in your PayPal balance within 1–3 business days.
      • Other payment methods: Processing times vary by provider.

      6.4 How long it takes

      • Inspection: We inspect returns within 1–2 business days of receiving them.
      • Refund issued: Within 3–5 business days after inspection is complete.
      • Time to your account: Allow an additional 3–10 business days depending on your payment method and financial institution.

      6.5 Haven't received your refund yet?

      If it's been longer than the estimated timeframe, here's what to do:
      1. Double-check your bank account or payment platform account.
      2. Contact your credit card company or payment provider — processing times can vary.
      3. If you still don't see it, reach out to us at support@tanstrider.shop and we'll investigate it right away.

      7. Canceling an order

      We understand — plans change. Here's how order cancellation works:
      • Before it ships: If your order hasn't shipped yet, you can cancel it at any time for a full refund. Email us at support@tanstrider.shop with your order number as soon as possible. Many orders ship within 24–48 hours, so the sooner you contact us, the better.
      • After it ships: Once an order is on its way, we're unable to cancel it. However, you can always return it once it's delivered — and return shipping is still free.

      8. Damaged, defective, or incorrect items

      We pack every order with care, but if something arrives damaged, defective, or incorrect, we'll make it right immediately. Here's what to do:
      1. Contact us at support@tanstrider.shop within 14 days of delivery.
      2. Include your order number and a brief description of the issue.
      3. Attach clear photos of the damaged or incorrect item and its packaging.
      Once we confirm the issue, we'll resolve it free of charge. You can choose between:
      • A free replacement — we'll ship the correct item with expedited handling, at no cost to you.
      • A full refund — no return required for most damaged or defective items.
      Important: For damaged or defective items, we waive all return shipping requirements. Depending on the nature of the issue, you may not need to send the item back — we'll let you know once we review your photos and description.

      9. Product warranty

      Every Tanstrider product is covered by a manufacturer's warranty against defects in materials and workmanship. Here's the breakdown:

      9.1 Warranty periods

      • Tents & shelters: 2-year limited warranty.
      • Sleeping bags & sleep systems: 2-year limited warranty.
      • Inflatable mattresses & sleeping pads: 2-year limited warranty.
      • Camping chairs & outdoor furniture: 2-year limited warranty.
      • Other accessories: 1-year limited warranty.

      9.2 What's covered

      Our warranty covers manufacturing defects in materials and workmanship under normal use. If your product fails due to a manufacturing defect within the warranty period, we'll repair or replace it free of charge.

      9.3 What's not covered

      • Normal wear and tear — including fabric fading, seam tape degradation, waterproof coating wear, and material breakdown over time.
      • Damage from misuse, abuse, neglect, accidents, or improper care.
      • Damage from improper storage, cleaning, or maintenance not in accordance with the product's care instructions.
      • Modifications or alterations made after purchase.
      • Products purchased from unauthorized sellers or third-party marketplaces.
      • Cosmetic damage that doesn't affect the product's function.
      • Punctures, tears, or abrasions caused by improper ground preparation when using inflatable mattresses or tents.

      9.4 How to file a warranty claim

      1. Email support@tanstrider.shop with "Warranty Claim" in the subject line.
      2. Include your order number, the product name, and a description of the defect.
      3. Attach clear photos that show the issue.
      4. Our team will review your claim and get back to you with next steps within 3–5 business days.
      If your warranty claim is approved, we'll provide a free replacement or repair. Shipping in both directions is covered by Tanstrider.

      10. Frequently asked questions

      Is there a time limit for returns and exchanges?

      Yes. You'll need to submit your return or exchange request within 30 days of the delivery date.

      Is return shipping really free?

      Yes. For all eligible returns and exchanges, we provide a pre-paid shipping label at no cost to you. You'll never pay return shipping.

      How long until I get my refund?

      Once we receive and inspect your return, the refund is processed within 3–5 business days. It may take longer to appear on your statement depending on your bank or payment provider (typically an additional 5–10 business days for credit cards).

      Can I exchange for a different product?

      Yes. You can exchange for a different color, model, or size — even one with a different price. If the new item costs more, you'll only pay the difference. If it costs less, we'll refund the difference. Shipping in both directions is always free.

      What if my item arrives damaged or defective?

      Contact us within 14 days of delivery with photos of the damaged or defective item. We'll send a free replacement or issue a full refund. In most cases, you won't need to return the defective item.

      What if I don't have the original packaging?

      We prefer items returned in their original packaging, but we understand this isn't always possible. Please contact us before shipping your return and we'll advise you on a case-by-case basis. Items returned without original packaging may receive a partial refund if the product's value is affected.

      Do you offer price adjustments?

      If an item you purchased goes on sale within 7 days of your purchase date, contact us and we'll refund the difference. Beyond 7 days, we're unable to offer price adjustments.

      11. Contact us

      Have questions about our return policy, need help with a return or exchange, or want to file a warranty claim? Our customer support team is here to help.
      Tanstrider Customer Support
      Email: support@tanstrider.shop
      Website: https://tanstrider.shop/
      Response time: We typically reply within 24 hours, Monday through Friday (excluding holidays).
      We're committed to excellent customer service and ensuring every experience with Tanstrider is a positive one. If you have a question that's not covered here, please contact us — we're always happy to help.

      INFO

      Customer Service

      About Us

      Company Name: Resigame inc

      Tel:(315)621-4707

      Email: support@tanstrider.shop

      Business Address: RM120 516W Friendly Ave,1st Floor,Greensboro,NC 27401

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