Payment Policy

  1. Payment Policy

    1. Overview

    At Tanstrider (operated by RESIGAME INC), we are committed to providing a safe, convenient, and reliable payment experience for every customer.

    This Payment Policy explains the payment methods we accept, how payments are processed, and the measures we take to protect your payment information.

    By placing an order on our website, you agree to the terms outlined in this policy.

    2. Accepted Payment Methods

    We accept PayPal and major credit/debit cards (Visa and Mastercard) at checkout.

    Credit & Debit Cards

    We currently accept:

    • Visa

    • Mastercard

    Credit and debit card payments are securely processed through Authorize.net, our authorized payment service provider.

    PayPal

    You can also choose PayPal at checkout and complete your payment using the funding methods available through your PayPal account, subject to PayPal's terms and eligibility requirements.

    Secure Checkout

    All transactions are secure and encrypted. Available payment options are displayed during checkout.

    The availability of specific payment methods may vary depending on your location, device, and payment provider requirements.

    3. Payment Processors

    Tanstrider works with trusted third-party payment service providers to securely process customer transactions.

    • Authorize.net: Processes eligible credit and debit card payments, including Visa and Mastercard.

    • PayPal: Processes payments made through the PayPal payment option.

    Payment authorization, transaction processing, and settlement are handled by the respective payment providers.

    Your payment information is transmitted securely through the applicable payment processing systems.

    Tanstrider does not store your full payment card number or card security code (CVV) on our website.

    Depending on your selected payment method, the transaction descriptor appearing on your bank or card statement may reference Tanstrider or the applicable payment provider.

    4. How Payment Processing Works

    When you place an order on Tanstrider, the following steps generally apply:

    Step 1: Payment Submission

    Select your preferred payment method at checkout and submit your payment information through the secure payment interface.

    Step 2: Payment Authorization

    Your selected payment provider processes the transaction and may request authorization from your bank or card issuer.

    Step 3: Order Confirmation

    Once your order is successfully placed, you will receive an order confirmation email containing your order details.

    Step 4: Order Processing

    We generally process orders within 1–2 business days after payment confirmation.

    Step 5: Shipping Confirmation

    Once your order ships, we will send you a shipping confirmation email with available tracking information.

    Please note: Payment authorization, capture, and settlement timing may vary depending on the payment provider, payment method, and transaction status. Some transactions may initially appear as pending on your bank statement.

    If your payment fails or your order cannot be fulfilled, we will contact you to explain the available options, including cancellation or refund where applicable.

    5. Payment Security

    Protecting your payment information is one of our top priorities.

    We use secure checkout technology and established third-party payment processors to help protect customer transactions.

    Encrypted Transactions

    Payment information is transmitted through secure, encrypted connections.

    Secure Payment Processing

    Credit and debit card transactions are processed through Authorize.net, while PayPal transactions are handled through PayPal's payment systems.

    Card Information Protection

    We do not store your full credit or debit card number or CVV on our website.

    Fraud Prevention

    Transactions may be subject to automated security screening, payment verification, or additional review when necessary.

    For information about how we collect, use, and protect personal information, please review our Privacy Policy.

    6. Sales Tax

    We collect applicable sales tax on orders shipped to locations where we are legally required to do so.

    Sales tax is calculated based on your shipping destination and applicable state and local tax requirements.

    Any applicable taxes will be displayed at checkout before you complete your purchase.

    If you believe sales tax was charged incorrectly or you qualify for tax exemption, please contact us at support@tanstrider.shop with your order number and relevant documentation.

    7. Currency & International Cards

    All transactions are processed in U.S. Dollars (USD) unless otherwise indicated at checkout.

    We currently ship only within the United States, including all 50 states and Puerto Rico.

    If you use a payment card issued in another currency, your bank or payment provider may apply currency conversion rates or foreign transaction fees.

    Any additional charges imposed by your financial institution are determined by that institution and are not controlled by Tanstrider.

    Please note that acceptance of an internationally issued payment card does not mean that international shipping is available.

    8. Payment Issues & Declined Transactions

    If your payment is declined or fails during checkout, please check the following:

    • Card information: Verify your card number, expiration date, security code, and billing information.

    • Available funds: Make sure your account has sufficient funds or available credit.

    • Billing address: Confirm that your billing address matches your bank's records.

    • Bank restrictions: Contact your bank or card issuer if the transaction has been blocked.

    • PayPal account: If using PayPal, confirm that your account and selected funding source are available for payment.

    • Alternative payment method: Try another accepted card or select PayPal if available.

    If the problem continues, please contact support@tanstrider.shop for assistance.

    9. Fraud Prevention & Order Verification

    We take payment security seriously and may review transactions to help prevent unauthorized purchases.

    Certain orders may require additional verification, particularly when unusual payment activity or inconsistent order information is detected.

    If additional verification is necessary, we may contact you using the contact information provided with your order.

    We reserve the right to cancel orders reasonably suspected of fraudulent or unauthorized activity, subject to applicable laws and payment provider requirements.

    If a transaction is canceled, any applicable refund or release of an authorization hold will be handled according to the relevant payment provider's procedures.

    10. Refunds & Chargebacks

    10.1 Refunds

    Eligible refunds are issued to the original payment method used for the purchase.

    Once an eligible returned item has been received and inspected, we generally process the refund within 3–5 business days.

    The time required for the funds to appear in your account may vary:

    • Credit / Debit Cards: Typically 5–10 business days after the refund is issued, depending on your bank or card issuer.

    • PayPal: Processing times depend on PayPal and the original funding source.

    We do not charge restocking fees for eligible returns.

    For more information, please review our Return & Refund Policy.

    10.2 Chargebacks & Payment Disputes

    If you believe a charge is incorrect, duplicated, or unauthorized, please contact us at support@tanstrider.shop.

    Our support team will review your concern and work toward an appropriate resolution.

    You may also contact your bank, card issuer, or payment provider to dispute a transaction in accordance with their applicable procedures.

    We will cooperate with payment providers during payment dispute investigations and provide relevant transaction information when required.

    Nothing in this policy limits your rights under applicable consumer protection laws or payment network rules.

    11. Order Confirmation

    After successfully placing your order, you will receive a confirmation email containing relevant order information, such as:

    • Order number and order summary

    • Purchased products and prices

    • Shipping address

    • Selected shipping method, when available

    • Payment confirmation or transaction status

    Once your order ships, we will send you a separate shipping confirmation email containing tracking information when available.

    If you do not receive an order confirmation email, please:

    1. Check your spam or junk folder.

    2. Verify that you entered the correct email address at checkout.

    3. Check your order status through your customer account, if available.

    4. Contact us at support@tanstrider.shop for assistance.

    12. Contact Us

    If you have questions about payment methods, transaction charges, payment security, or refunds, please contact our customer support team.

    Tanstrider Customer Support

    We aim to respond to all inquiries within 24 hours on business days.