Company Name: Resigame inc
Tel:(315)621-4707
Email: support@tanstrider.shop
Business Address: RM120 516W Friendly Ave,1st Floor,Greensboro,NC 27401
Payment Policy
1. Overview
At Tanstrider (operated by RESIGAME INC), we're committed to providing a safe, convenient, and reliable payment experience for every customer. This Payment Policy explains how payments are processed, the payment methods we accept, and the security measures we use to protect your information.
By placing an order on our website, you agree to the terms outlined in this Payment Policy. If you have any questions, our support team is always here to help.
2. Accepted Payment Methods
We accept the following secure payment methods at checkout:
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PayPal: Pay with your PayPal balance, linked bank account, or any card linked to your PayPal account.
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Credit & debit cards (via PayPal): Visa and Mastercard. Card payments are processed securely through PayPal's card processing service — you do not need a PayPal account to pay by card.
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PayPal Pay Later: Split your purchase into installments at checkout (subject to PayPal's approval, eligibility, and terms).
🔒All transactions are secure and encrypted.
The availability of specific payment methods may vary depending on your location, device, and PayPal's eligibility requirements. If a payment method you'd like to use isn't showing up at checkout, feel free to contact us.
3. Payment Processor
All payments on tanstrider.shop are processed by PayPal, one of the world's leading online payment providers. PayPal handles payment authorization, capture, and settlement on our behalf.
When you pay by credit or debit card, your card information is transmitted directly to PayPal using encrypted connections. We do not store your full card number or CVV code on our servers. PayPal's name may appear on your bank or card statement alongside or instead of "Tanstrider" or "RESIGAME INC."
By completing a purchase, you also agree to PayPal's applicable terms and conditions, which govern the payment processing relationship.
4. How Payment Processing Works
Here's what happens when you place an order:
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Authorization: When you submit your order, PayPal requests a payment authorization from your bank or card issuer. This places a temporary hold on the funds but doesn't charge you yet.
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Verification: We verify your order details, including shipping address and item availability. For most orders, this happens within minutes.
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Capture & charge: Once your order is confirmed and ready to ship, PayPal captures the authorized funds and your payment method is charged. You'll receive a shipping confirmation email at this point.
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Order ships: Your order is packed and handed off to the carrier for delivery.
Good to know: If an item in your order is out of stock or needs extra time to fulfill, we'll only charge you for what's shipping now. The rest will be charged when it ships. You'll never be charged for items we can't deliver.
Please make sure your billing information matches the information on file with your bank or card issuer. Mismatches can cause delays or declined payments.
5. Payment Security
Protecting your payment information is one of our top priorities. Here's how we keep your data safe:
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Encrypted transactions: All transactions are secure and encrypted. Payment data transmitted between your browser and PayPal is protected using industry-standard SSL/TLS encryption.
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We don't store your full card number: Your credit or debit card details are processed directly by PayPal. We never see, store, or retain your full card number or CVV code on our servers.
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PCI DSS compliance: PayPal is certified under the Payment Card Industry Data Security Standard (PCI DSS), the highest security standard in the payments industry.
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Address Verification System (AVS): PayPal uses AVS to verify that the billing address you enter matches the one on file with your card issuer, adding an extra layer of fraud protection.
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CVV verification: PayPal requires the 3- or 4-digit security code on the back of your card for every credit/debit card transaction.
For more details on how we handle your personal information, please review our Privacy Policy.
6. Sales Tax
We collect sales tax on orders shipped to states where we have a legal obligation to do so, based on applicable state and local tax laws. The exact amount of sales tax will be displayed at checkout before you complete your purchase, based on your shipping address.
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If you're shipping to a state where sales tax applies, the tax will be calculated automatically and added to your order total at checkout.
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If you're shipping to a state where we're not currently required to collect sales tax, no tax will be added. However, you may be responsible for reporting and paying use tax on your purchase to your state's tax authority.
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Tax is calculated based on the destination address, not the billing address.
If you believe you were charged sales tax in error, or if you have a tax-exempt status, please contact us at support@tanstrider.shop with your tax-exempt certificate and order number.
7. Currency & International Cards
All transactions are processed in U.S. Dollars (USD) unless otherwise stated at checkout.
If your payment card is issued in a currency other than USD, your bank or card issuer will convert the charge to your local currency at their exchange rate. They may also apply a foreign transaction fee or other charges according to their own policies. Tanstrider is not responsible for these fees, and we have no control over the exchange rates or fees applied by your bank.
If you're using PayPal with an international card, PayPal will handle the currency conversion and display the converted amount before you confirm your payment.
8. Payment Issues & Declined Transactions
If your payment is declined or fails during checkout, here are some things to check:
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Double-check your card details: Make sure the card number, expiration date, CVV code, and billing ZIP code are all correct.
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Check your funds: Confirm that your card has sufficient available funds or credit limit.
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Card not expired: Verify that your card hasn't expired.
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Billing address mismatch: The billing address you entered should match the one your card issuer has on file.
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Bank restrictions: Your bank may have placed a hold or restriction on the transaction. Contact them for details.
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PayPal account issues: If paying through PayPal, make sure your PayPal account is in good standing and has a valid funding source.
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Try another method: If one payment method doesn't work, try a different card or use PayPal.
If you've tried these steps and your payment still won't go through, contact us at support@tanstrider.shop and we'll help you sort it out.
9. Fraud Prevention & Order Verification
We take fraud seriously and use automated and manual screening to protect our customers and our business. Here's what you should know:
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Order screening: Every order is screened for potential fraud using industry-standard tools, including PayPal's risk checks and our own risk assessment criteria.
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Additional verification: In some cases — especially for high-value orders, orders shipping to a new address, or orders that trigger our risk filters — we may need to verify your identity or payment information before processing your order. This may involve requesting additional documentation or confirming order details by email or phone.
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Order holds: If your order is flagged for review, we'll place it on hold and contact you within 24 hours. This is to protect you from unauthorized use of your card.
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Cancellation of suspicious orders: We reserve the right to cancel any order that we believe, in good faith, is fraudulent or unauthorized. If we cancel your order, any authorized funds will be released back to your account, and you will not be charged.
Why this matters: These measures protect both you and us from fraud. If your order is selected for verification, it doesn't mean we think you've done anything wrong — it's just part of keeping everyone's transactions safe.
10. Refunds & Chargebacks
10.1 Refunds
When you return an eligible item, your refund will be issued back to your original payment method. Refund processing times vary by payment method and financial institution:
| Payment Method | Refund Processing Time |
| Credit / Debit Cards (processed by PayPal) | 5–10 business days after refund is issued |
| PayPal Balance / Bank Account | 1–3 business days after refund is issued |
| PayPal Pay Later | 1–3 business days (via your PayPal account) |
For full details on our return and refund process, please see our Return & Exchange Policy.
10.2 Chargebacks
If you believe a charge on your account is incorrect or unauthorized, please contact us before filing a chargeback with your bank or card issuer. In most cases, we can resolve the issue faster and more smoothly through direct communication. Filing a chargeback without first contacting us may delay resolution.
Once a chargeback is filed, we may temporarily suspend the customer's account pending resolution. If the chargeback is resolved in our favor, the account will be reinstated. If you have any concerns about a charge, just reach out — we're always happy to help.
11. Order Confirmation
After your payment is successfully processed, you'll receive an order confirmation email containing:
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Your order number and order summary.
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The items you purchased and their prices.
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Your shipping address and selected shipping method.
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Estimated delivery timeframe.
If you don't receive a confirmation email within a few minutes of placing your order:
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Check your spam or junk folder.
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Verify that the email address you entered at checkout is correct.
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Log in to your account on our website to check your order status.
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If you still can't find it, contact us at support@tanstrider.shop with your name and the email address you used at checkout.
12. Contact Us
Have questions about a payment, a charge on your statement, or anything else related to this Payment Policy? We're here to help.
Tanstrider Customer Support
Email: support@tanstrider.shop
Phone: +1 (862) 858-2626
Website: https://tanstrider.shop/
Hours: Monday–Friday, 9:00 AM – 6:00 PM (Eastern Time).
We typically respond to all inquiries within 24 hours on business days.